Reinvent the Way You Connect With Customers
Instacall’s Cloud Contact Center empowers businesses to deliver seamless, high-quality customer experiences from anywhere in the world. Whether your team is handling customer support, outbound telesales, or multi-channel engagement, our platform ensures zero downtime, crystal-clear voice quality, and instant scalability. With AI-driven automation, intelligent routing, and built-in compliance, your business stays efficient, organized, and always responsive.
Boost your contact center’s
productivity and results.
Improve Contact Ratios
Empowered by Instacall Tier 1 VoIP Service
Omni Channel
Handle calls, SMS, email, WhatsApp, social media & web chat from one platform
Multi-Campaign
Single Platform for inbound/outbound call, email, sms campaigns
Level up your contact center with
automation
Built for High-Performance Teams and Modern Workflows
Every interaction matters. That’s why our Cloud Contact Center brings advanced features such as predictive dialing, omnichannel messaging, CRM integration, and real-time analytics into one centralized system. Your agents can handle voice, SMS, email, social media, and web chats from a unified interface—reducing friction and increasing productivity. From high-throughput outbound campaigns to inbound customer support, the platform adapts to your workflow without any hardware dependency.
Smart Automation & Insights That Drive Results
Our AI powered IVR, speech analytics, automated quality scoring, and intelligent call routing eliminate repetitive tasks and enhance accuracy. Comprehensive reporting, real-time dashboards, and recorded interactions offer deep visibility into performance, enabling data-driven optimization and consistent service excellence.
Improve outbound calls with automation
Predictive Dialer uses algorithms and stats to estimate agent availability, boost productivity with just-in-time conversations, skip voicemails, and run multiple campaigns at once.
Optimize customer interactions with flexible Dialer
features.
Predictive dialler
Advanced algorithm for offering different modes of predictive dialling.
Advanced campaign setup
Set up your campaign to the granular level. Take control of every bit and piece.
Advanced Reporting
All across the channels, reports are summarised for proper QC.
100+ detailed reports
Hourly, daily, campaign-wise & agent-wise breakdowns
KPI scoring, conversion tracking, and forecasting tools
Call Recording & Quality Assurance
Full, partial, or on-demand recordings
Call barge, whisper, monitor for supervisors
Workforce Productivity Tools
Automated dispositioning
Scheduled callbacks & reminders
Performance scorecards
Multi platform agent access
Agents has flexible option to manage customer support on different devices, from traditional computers to fully fledged mobile apps.
Advanced IVR
Multi-level custom IVR flows
Time-based routing and failover logic
Self-service menu options
AI-Powered Routing & Automation
AI-driven IVR that understands intent
Intelligent call routing based on skills, priority, or customer profile
voice bots & chatbots for automated handling of common queries
Security & Compliance
STIR/SHAKEN support
TLS/SRTP encrypted calling
PCI-DSS/HIPAA-ready environment
Role-based access control
CRM Integration & Unified Data
Native integration with Instacall CRM
Supports third-party CRMs (Zoho, Salesforce, HubSpot, Freshdesk, custom APIs)
Scalable Cloud Architecture
Add new agents instantly
Scale up or down on demand.
No hardware or PBX required
Multi-location and remote-agent ready
Premium Support with 99.99% uptime
Instacall's Skilled support Team are available during your business hours.handling from minor, major and critical issues.
Our SLA and trouble ticket management ensures smooth service.